We do offer a live chick guarantee if the chicks arrive on or before the guaranteed date. If the chicks arrive after the guaranteed date the buyer will need to contact USPS to make a claim. Please advise us as soon as possible if this happens.
We do not offer a refund for shipped eggs. Once that box reaches the post office it is out of our control. If your box is damaged and eggs are broken please file a claim with the USPS. We do not guarantee hatching rates, but if you have a poor hatch of less than 50% please email us.
If you wish to cancel your order that is ok, but we do charge 5% to do so. This is due to the charges of the initial purchase from the credit card company, PayPal, and Shopify. This 5% covers those costs.
Once your label has been created we do not offer any refunds.
We do not offer refunds or exchanges on any of the Farm Gear.